Shipping & Returns

Returns Policy

The Goods return has been approved by *RICO 

The Goods are returned at least three days prior to the Account Date if the purchaser is a *RICO Trade Account holder

The Goods have not been used in any way

The Goods are in the same condition as at the day of dispatch

Credit shall be allowed for the value of the Goods only and any freight charges shall remain payable by or chargeable to the Customer

Any Goods returned later than three days prior to the Account Date (ref *RICO Trade Account holder) and which are accepted by the Seller shall incur a restocking charge calculated at 15% of the value of those Goods

*RICO will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, please Contact Us with your order number and details about the product you would like to return. Our friendly team will respond quickly with instructions on how we may be able to assist the return of items from your order.



  As some of your goods may be Classified as Dangerous Goods for shipping *RICO reserves the right to use their shipper for all shipping.

 *RICO only ships to limited destinations (refer delivery destinations). Note that there may be restrictions on some products e.g. Classified Dangerous Goods and therefore attract special freight conditions. RICO does not ship to international destinations excepting Non Dangerous goods to New Zealand.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page.

 Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.